Technical Administrator

Each agency is responsible for the duties defined in the following position. Minimum training standards are listed for the position. A Technical Administrator must be named for each agency, and can be contracted to third parties, if the agency so chooses. Individuals may fill more than one position, as long as they adhere to the training and security requirements for each position filled. Westcan ACS is at the forefront in both experience and expertise for the Technical Administrator position, based our standing as:

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• OFFICIAL AFRRCS P25 SITE MAINTENANCE PROVIDER as appointed by the GOA

• AUTHORIZED SERVICE CENTRE for Harris Canada Systems INC.

• MOTOROLA SERVICE ELITE SPECIALIST for Motorola Solutions

• CERTIFIED SERVICE CENTER  as designated by the CSC Program

 

Westcan has also completed all the requirements to hold the position of TECHNICAL ADMINISTRATOR as outlined by the AFRRCS AGENCY HANDBOOK 

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Technical Administrator Qualifications​

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Required Background: 
 

• Understand P25 terminology, components and operational processes 

• Understand fleet mapping concepts and the AFRRCS implementation of Fleet mapping 

• Capable of logging into UAS to access user accounts 

• Concepts of Over the Air Rekeying (OTAR) 
   

Responsibilities: 
 

• Maintain system databases using the Unified Administration System (UAS)

• Adding/deleting users 

• Adding/deleting talk groups 

• System monitoring at agency level 

• Activity reporting 

• Establish support policy for agency 

• Initiates trouble calls to the RSO 

• Access AFRRCS metrics 

• Manage use of VTI 

• Manage an configure voice logger, consoles 

• Contacts other PSAP’s directly 
   

Minimum Training:

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• P25 Systems Administrator:
  This course is strongly recommended for individuals responsible for system implementation and management. It provides an understanding of terminology, equipment, components, and operational processes  associated with the P25 system. Additional topics covered include fleet mapping, radio programming, overview of system management tools, configuration options, and implementation processes.

• Unified System Administration​
  The purpose of this course is to provide system administrators and managers with the ability to create and maintain system databases using the Unified Administration System (UAS). This hands-on course requires an in-depth understanding of the job functions within the customer's organization as well as an operational understanding of the radio system. Course topics include logging into the UAS, establishing user accounts, navigating through the user interface, creating and changing parameter values, and adding/deleting radio users and talk groups. Completion of the P251P System Administration (YTSN5Z) course is a prerequisite 

• P25 Fleet Mapping
  This workshop assists new customers in defining the system's fleet map and planning radio personalities. The advantages of different group structures and associated property, priority and coverage options are explored, and fleet mapping experience gained from other customers is shared. System configuration and radio programming options (i.e.. wide-area roaming. scanning, and emergency calls) arc also examined. Completion of the P25 r System Administration (YTSN5Z) course is a recommended prerequisite.

• AFRRCS Policies

• Over the AIR Rekeying (OTAR)
  This course provides system administrators and managers with the knowledge and skills to manage encryption keys using the Key ManagementFacility (KMF) product in a P25IP network. This includes defining Crypto Officer Administration classes and user privileges; managing Crypto Officer user accounts; configuring crypto nets; and rekeying talk groups, users and system keys using the Unified Administration System (UAS). Completion of the Unified Administration System (YTSN6B) course is a recommended prerequisite.