Better communication. Better guest experiences.
From the front desk to housekeeping, engineering, security and event operations, reliable two-way communication helps hospitality teams respond faster, coordinate discreetly and keep service moving across the entire property.
Hospitality communication is not just about putting a radio in every hand.
Westcan helps hotels, resorts, casinos and event properties build communication systems around the way their teams actually work. We look at your property, coverage, departments, workflows and guest-service expectations, then bring together the right radios, push-to-talk technology, infrastructure, accessories and support into one practical solution.
Great guest service can break down when staff communication does.
Hospitality properties have dozens of moving parts. When teams rely on phone calls, text messages, spotty coverage or disconnected departments, small operational delays can quickly become visible guest-experience problems.
One communication strategy, designed around your property and your people.
Westcan starts with the operational challenge, not a product catalogue. We help determine who needs to communicate, where coverage is required and which technology makes sense for each role.
Your guests may never see the communication behind the scenes. They will notice the results.
Hospitality teams manage a constant flow of guest requests, room turnovers, maintenance issues, deliveries, events and safety concerns. Two-way radios give employees a direct line to the people who can help, without relying on phone calls, group texts or staff searching the property for one another.
Faster response to guest requests
Reach housekeeping, maintenance, valet, security or management immediately instead of waiting for a callback.
Coordination across the property
Connect teams working in guestrooms, service corridors, parking areas, kitchens, ballrooms and outdoor spaces.
Improved staff safety and awareness
Give employees a dependable way to report incidents, request assistance and coordinate an appropriate response.
Keep every hospitality department connected
Different teams have different communication needs. Westcan can help design a solution that connects each department without creating unnecessary complexity for staff.
Front Desk & Concierge
Coordinate luggage, transportation, room readiness, special requests and guest assistance without leaving the desk.
Housekeeping
Update room status, request supplies, report maintenance concerns and communicate with supervisors while moving between floors.
Engineering & Maintenance
Dispatch technicians quickly when rooms, elevators, mechanical systems or guest amenities require attention.
Security & Safety
Share information discreetly, respond to incidents and connect security personnel with management and other departments.
Events & Banquets
Keep event staff aligned during room changes, guest arrivals, food service, audio-visual support and venue turnovers.
Valet & Transportation
Coordinate vehicle retrieval, guest arrivals, shuttle drivers and door staff with immediate push-to-talk communication.
Make communication part of the service workflow
A direct communication path helps staff act on requests immediately, involve the right department and confirm when the issue has been resolved.
A request is received
The front desk, concierge or another employee receives a guest request or identifies an operational issue.
The right team is contacted
Staff use the appropriate radio channel or talkgroup to reach the department responsible for the request.
Staff coordinate in real time
Team members can provide updates, request assistance and adjust the response as the situation develops.
Completion is confirmed
The team closes the loop so the front desk or requesting employee knows that the issue has been handled.
The right device for every role
Westcan offers professional radio and broadband push-to-talk options for hotels, resorts, casinos, conference centres and other hospitality properties. The ideal device depends on the employee, environment, coverage requirements and existing infrastructure.
Motorola TLK Series
Radio-style communication over LTE and Wi-Fi
Motorola TLK devices combine familiar push-to-talk operation with the broad reach of cellular and Wi-Fi networks. They are a strong fit for hospitality organizations that need to connect employees across large properties, multiple locations or areas beyond a traditional onsite radio system.
Motorola MOTOTRBO R2
A dependable everyday radio for demanding shifts
The MOTOTRBO R2 is designed for clear, straightforward and reliable communication. Its durable construction and familiar controls make it well suited to employees working in engineering, maintenance, security, receiving and other active areas of a hospitality property.
Motorola SL Series
Slim, lightweight and designed for discreet communication
The MOTOTRBO SL Series is designed for customer-facing environments where appearance, comfort and discretion matter. Its slim profile makes it a natural option for front desk, concierge, management, event and guest-service employees who need professional communications without carrying a bulky radio.
Tait TP2
Simple, reliable digital voice communication
The Tait TP2 provides a practical DMR radio option for hospitality teams that need dependable voice communication without unnecessary complexity. Its lightweight design and straightforward operation make it suitable for housekeeping, food service, facilities and general property operations.
Tait Open2 Portables
Essential communications with flexible device choices
Tait Open2 portables provide loud, clear push-to-talk communication for teams that need reliable DMR Tier 2 devices. Properties can choose a straightforward radio for essential voice communication or a model with additional display, Bluetooth and location capabilities.
Radio, cellular push-to-talk or a connected combination?
There is no single device that fits every hospitality property. Westcan can assess how your team works and recommend a system based on coverage, user roles, building conditions and operational goals.
Traditional Two-Way Radio
A strong option for teams operating primarily within one hotel, resort, venue or defined property.
Push-to-Talk Over Cellular
Well suited to large properties, mobile employees, regional operations and hospitality groups with multiple locations.
Role-Based Device Mix
Equip customer-facing and operational employees with devices selected for their individual roles and working environments.
A communication system designed around your property
Device selection is only one part of a dependable hospitality communication system. Westcan can help assess your site, identify coverage requirements and provide the infrastructure, programming, accessories and ongoing support needed to keep your team connected.
Keep your team connected from check-in to check-out.
Talk to Westcan about a hospitality communication system built around your staff, your property and the experience you want to deliver.
